Refund policy
Last updated: October 27, 2026
SlayGo is operated by SLAYGO LIMITED, a company incorporated in Hong Kong. This policy applies to purchases from slaygohair.com. Please read this policy before ordering a wig or hair product. This policy does not limit any rights you have under applicable consumer law.
Return window
You may request a return or exchange within 30 days after delivery. Email support@slaygohair.com with your order number, the item you wish to return, the reason, and photos if the item is damaged or incorrect. Please wait for our return instructions before sending anything back. We will provide the applicable return address by email.
Condition of returned wigs and hair products
For a change-of-mind return, the item must be in its original condition, with its original packaging, tags and accessories. Hair must not have been worn, installed, washed, dyed, bleached, cut or otherwise altered. If your wig was supplied with uncut lace, you must not cut the lace. Factory pre-cut lace does not by itself make a return ineligible; the item must otherwise meet the conditions above and must not have been altered by you. You may inspect the item carefully on receipt; if you are unsure whether an inspection will affect return eligibility, contact us first.
Items made to your individual specifications may have different change-of-mind return eligibility. Any such restriction will be disclosed on the product page before purchase and will not affect your rights if an item is faulty, damaged or not as described.
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us promptly at support@slaygohair.com. Include your order number and clear photos or a short video so we can review the issue. When we confirm an error on our part, we will arrange an appropriate replacement, exchange or refund and cover reasonable return shipping costs where a return is required.
Return shipping and fees
For a change-of-mind return or exchange, you are responsible for the return shipping cost. We recommend a tracked service and secure packaging. We do not charge return handling or restocking fees for returns or exchanges. If we sent the wrong item or an item with a confirmed defect, we will cover reasonable return shipping costs. Any original shipping charge is refunded where required by applicable law.
Return destination and exchanges
Returns for U.S. orders are sent to our warehouse in the United States. Contact us before sending an item; we will email you the applicable U.S. warehouse address and return instructions. U.S. customers do not need to send their returns to Hong Kong or another country. For orders delivered outside the United States, contact us before purchasing to confirm the return destination and applicable shipping costs. Our registered business address and the sender address on a parcel are not automatically return addresses.
For a change-of-mind exchange, you are responsible for return postage. We will confirm availability and any replacement delivery charge before you agree to an exchange; no additional amount will be charged without your agreement. For an incorrect item or a confirmed defect attributable to us, we cover reasonable return postage and the delivery cost of an agreed replacement. No separate return handling or restocking fee applies.
Refunds
After your return reaches the address we provide, we will email you to acknowledge receipt and advise the estimated inspection time. We do not promise a fixed inspection period. We will email you the outcome and let you know if more information or additional time is needed. Approved refunds are issued to the original payment method within 5 business days after approval. Your bank or payment provider may take additional time to post the credit; this timing is controlled by that provider and is separate from our 5-business-day refund issue period. We will email you when the refund is issued. If the credit is not visible within your provider's stated processing time, contact the provider and email us for help. If you have not received an approved refund, email support@slaygohair.com.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. We will try to help before the order is dispatched. Once an order has shipped, the return process above applies. For an item made to your specifications, changes may be unavailable after production begins, subject to applicable law.
Contact and business address
For return instructions or questions about this policy, contact us using the details below. Customer support is available 24 hours a day, 7 days a week (Monday–Sunday). We respond to emails within 12 hours, including weekends.
Legal business name: SLAYGO LIMITED
Trading name: SlayGo
Hong Kong Business Registration Number (BRN): 81349340
Email: support@slaygohair.com
Phone: +852 9301 6774
Registered business address: Unit 29, 10/F, Corporation Park, 11 On Lai Street, Sha Tin, New Territories, Hong Kong.
This is our registered business and correspondence address, not a designated returns warehouse. Please do not send a return here or to the address on the shipping label unless we confirm that address in your return instructions.
