Privacy policy
Last updated: October 27, 2026
SLAYGO LIMITED, trading as SlayGo, is responsible for the personal information we collect and use as described in this policy. This Privacy Policy explains how we collect, use and share personal information when you visit slaygohair.com, contact us or place an order. For privacy questions or requests, email support@slaygohair.com.
Information we collect
- Order and contact information: your name, email address, phone number, billing and delivery addresses, products ordered, order history and messages you send us.
- Payment information: payment details needed to complete a purchase are handled through the checkout and payment providers available on our store. We receive transaction and payment status information; the information available to us depends on the payment method.
- Device and usage information: IP address, browser and device information, pages viewed, referral information and interactions with the store, collected through cookies and similar technologies where enabled.
Contact and delivery details required at checkout are necessary to process your order. If required information is not provided, we may be unable to complete your purchase or arrange delivery. Marketing subscriptions are optional.
How we use information
We use personal information to process payments and orders, arrange delivery, provide customer support, handle returns, protect the store against fraud, maintain and improve our website, and meet legal obligations. If you sign up for marketing, we may send you product news and offers. You can unsubscribe from marketing emails using the link in the email or by contacting us.
Cookies and similar technologies
Our store uses technologies that support essential functions such as checkout, account access and security. Depending on the settings and services enabled on the store, analytics and advertising technologies may also be used. Browser controls and any cookie choices presented on our website can help you manage these technologies; disabling essential cookies may affect store functions.
Who receives information
We share information as needed with our ecommerce platform, payment providers, delivery partners and providers of customer support, analytics and marketing services. We may also disclose information when required by law, to protect our rights or in connection with a business transfer.
Shopify and international processing
Shopify hosts our store and processes information when you browse or buy from us. Shopify Network Intelligence uses information about interactions with this store, other merchants and Shopify to support features including personalization and advertising. Information is shared with Shopify and relevant service providers, including providers in other countries. See Shopify's Consumer Privacy Policy for details.
International processing and retention
Because we sell online and use service providers, personal information may be processed in countries other than the one where you live. We keep information for as long as reasonably necessary to provide services, maintain business records, resolve disputes and meet legal requirements.
Your choices and rights
You can contact Customer Support to request access to or correction of personal information we hold about you. Depending on applicable law, you may also request deletion, object to processing or exercise other privacy rights. We may need to verify your identity before responding. You can unsubscribe from marketing emails at any time.
Where applicable, you can opt out of sharing or targeted advertising using our Data Sharing Opt-Out page, or contact us for help. You can also use Shopify's privacy portal to manage Shopify's uses of your information. Use any cookie controls available on our website to manage your preferences.
Payment security
Our storefront and checkout use HTTPS (SSL/TLS) encryption for information transmitted through those pages. Payment details are handled by the payment provider selected at checkout. We receive the transaction information needed to process your order, provide support and prevent fraud; the details available to us depend on the payment method. Please do not send full card numbers, security codes, account passwords or other payment credentials by email. No internet transmission or storage method can be guaranteed completely secure.
Contact information, advertising and customer photos
We will not sell customer contact lists for monetary payment. We do share information with Shopify and service providers for the purposes described above. Some disclosures for advertising or analytics may be treated as a “sale” or “sharing” under applicable U.S. state privacy laws, even without a monetary payment. Where applicable, use our Data Sharing Opt-Out page, available cookie controls, or contact us to exercise your choices.
Placing an order or sending a support message does not by itself authorize us to publish your name, personal details, photos or videos as a customer endorsement or advertisement. We will seek your permission before using identifiable customer-submitted photos, videos or testimonials in marketing. You can contact support@slaygohair.com about permissions or to request that we stop future use. This is separate from the analytics, personalization and advertising technologies described in this policy, which remain subject to applicable consent requirements and privacy choices.
Children
Our store is intended for adult shoppers and is not directed to children. If you believe a child has provided us with personal information, contact us so we can review the request.
Updates
We may update this policy as our store or legal requirements change. The current version will be posted on this page.
Privacy contact
For privacy questions, complaints, or requests to access or correct information, contact Customer Support at:
Legal business name: SLAYGO LIMITED
Trading name: SlayGo
Hong Kong Business Registration Number (BRN): 81349340
Email: support@slaygohair.com
Phone: +852 9301 6774
Registered business address: Unit 29, 10/F, Corporation Park, 11 On Lai Street, Sha Tin, New Territories, Hong Kong.
